Top 10 Call Center Interview Questions & AnswersIsabelle
A call center is basically a department in which phone calls from current to potential customers are directed.
A call center specializes in all types of out-going and in-going calls whether it’s within the country or international calls.
Call centers provide customer service to all types of organizations.
When you are to apply for a job in a call center, you need to keep some tips in mind. You must be eligible enough to come up to that certain criteria and ace your interview, especially.
This kind of job is really advantageous for students, part-time workers and those looking to do some gig for extra money. You don’t need a lot of qualifications for this job. No graduate degree compulsory, no experience needed as such.
You would need some patience to deal with some aggressive unsatisfied customers, though. For that, you need to be calm and soothing.
Here are some call center interview questions lined up, hope these help you prepare for your interview:
Most Common Call Center Interview Question & Answers – 2019
1. Introduce yourself OR Tell me about yourself?
First of all, your interviewer will ask you to say something about yourself. Your full name, your age, you’re past experiences with communicating people, etc. This is the time when you need to let your strengths and accomplishments shine.
Don’t miss any good part of yours. Show some good sense of humor but also stay professional and within the boundaries. Tell about your qualifications that are asked in the job description. When they ask you anything reply in one or two sentences and be selective about your words and use good vocabulary.
2. What do you know about the call center industry?
Interviewers would want to analyze your general knowledge about their call center or even the idea of this whole industry. You can’t skip this question or anyone in fact. You have to be diligent when answering such questions.
Whatever you know about the call center industry or not gently go on with telling them about it. Don’t rush into answering the questions be polite yet assertive about your answers. Share your knowledge about the work you will get to do in the call center, the environment that you have observed, the goals this company has achieved, etc.
3. What are your strengths and weaknesses?
If you want the job, you have to be honest yet positive about your answer to this question. Tell them as your strengths and slightly relate your weakness with one of your qualities. Don’t let your personality be dull and don’t slouch. Be confident so that the job doesn’t go out from your fingers.
4. What are your goals?
This answer is usually related to your future career goals as a call center job is always a temporary aboard for students till they are working part-time and even for part-time workers they switch from on job to another mostly. So when the interviewer asks you this question.
Tell them in brief yet wise sentences that what you want to study or are studying at the moment and what type of profession you have in mind for the future. You need to show motivation, ambition, and a headstrong dream ahead.
5. Can you handle an angry customer?
Wherever you are, in any position or profession, you will come across angry, frustrated, and sometimes unsatisfied customers with a lot of questions. When the interviewer asks such a question, you have to let them know that you are a very decent, calm, and professional person from inside out.
You also have to show that you can apologize even if you are correct when it comes to satisfying customers and that you can keep the same attitude throughout the call even if the customer loses their cool.
6. Have you ever been in a conflict with your boss?
Obviously, when you are looking for jobs, you test and try various places for your comfort and settlement. Sometimes people have disagreements with their managers and bosses over opinions. That is only fine to an extent.
You can’t lose your professionalism and still expect that your boss doesn’t take any action. People who have a bad temper and can’t stay calm and professional with their bosses lose jobs and get a bad record. Your interviewer is mostly concerned about your temper and way of handling people here. This is a total customer service job which requires your character record mandatory.
7. Why did you leave your last position?
This is a very usual and standard question. Doesn’t focus on the negatives in your past job – in fact mention all the positives even if you have something to complaint about. You have to show that you don’t fall prey to negativity and that you are all about that positive vibe.
Don’t show hate on your previous job and stay hard on the point where you let them know about your ambitions of growth and opportunities.
8. Are you aware of the high-pressured environment?
In call centers, the environment is really busy. There is a lot of pressure – the workload is really stressful. Over here the interviewer is generally asking about your point of view on such workplaces and wants to know if you can handle all the stress.
You have to make sure that they are satisfied with you handling your customers and that you can remain calm at all times.
9. Can you handle more than one phone call?
When people don’t have any experience of working in a call center. That is clearly written on their resume and interviewers generally ask such questions to know your capabilities. They don’t want to overload you so they ask you in advance how much load you can take.
You have to let them know that you can multi-task and that you can handle it. Don’t say that you need to prepare yourself for that as it can ruin your impression.
10. What is the salary that you are expecting here?
You have to do some research for that first. Try to ask someone who already works in call centers and keep that figure in your mind.
As the interviewer wants to know what you have in mind, don’t keep your amount low otherwise, they can try to give you that you do not deserve. Keep it standard. Your amount should fall into the category of your qualifications.